- er despite tracking being marked as “Delivered,” please reach out to the carrier for assistance.
Custom Duties
Customs policies vary widely from country to country. Please contact your local customs office for any information about customs policies that apply in your country.
We do not take responsibility for additional charges for customs clearance, import duties, or local taxes, and we have no control over what they may be. We are unable to reimburse any costs incurred in relation to those matters and do not accept responsibility for delays as a result, regardless of the circumstances.
If packages are undelivered for any reason, including the customer’s refusal to pay duties, we are not responsible for return shipping costs or for retrieving merchandise, and the order will NOT be eligible for a refund.
Returns
Our policy lasts 30 days – if 30 days have gone by since your order was delivered, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- It must also be packed in its original packaging.
- Due to hygiene reasons, used items are not eligible for returns or refunds.
For a change of mind or unwanted orders, you will be responsible for paying your own shipping costs for returning your item to us.
For defective or damaged products, return shipping is free of charge.
To complete your return, we require a receipt or proof of purchase.
To start your return process, please email us at support@elitedeco.shop. Once we receive your order and confirm it’s in its original condition, a refund will be deposited into your account within 3 business days. Please note it may take your bank a few days to process, and it may take up to 8 days to show in your account.